Category: Technology
Company: Gartner
Created by: consultant
Number of Blossarys: 2
English (EN)Call detail recording (CDR) is a means of capturing telephone system information on calls made, including who made the call, where it went and what time of day it was made, for processing into ...
Call processing is defined as the sequence of operations performed by a switching system from the acceptance of an incoming call through the final disposition of the call.
Caller ID is a telephone service that records the telephone numbers of incoming calls; it is a form of automatic number identification (ANI). Caller ID systems can be integrated with customer ...
Campaign management applications help organizations segment, target and manage multichannel marketing messages. Elements of functionality include data mining, customer segmentation, customer-event ...
An application used by marketers to design multichannel marketing campaigns and track the effect of those campaigns, by customer segment, over time.
Capable to promise (CTP) systems enable enterprises to commit to customer orders based on production/resource capacity (available or planned) and inventory (available or planned). CTP solutions ...
The process of specifying the level of resources (facilities, equipment and labor force size) that best supports the enterprise’s competitive strategy for production.
