- Industry: Software
- Number of terms: 2122
- Number of blossaries: 0
- Company Profile:
Salesforce.com, inc. provides customer and collaboration relationship management (CRM) services to businesses and industries worldwide.
The campaign ROI is the return on your marketing investment. Use the Campaign ROI Analysis Report to analyse the ROI. The ROI is calculated as the net gain (Total Value Won Opps - Actual Cost) divided by the Actual Cost. The ROI result is expressed as a percentage.
Industry:Software
The channel refers to the medium by which an article is available. Salesforce Knowledge offers four channels:
*The internal app. Salesforce.com users can access articles in the Articles tab depending on their role visibility.
*The Customer Portal. Customers can access articles if the Articles tab is available in the portal. Customer Portal users inherit the role visibility of the manager on the account.
*The partner portal. Partners can access articles if the Articles tab is available in the portal. Partner portal users inherit the role visibility of the manager on the account.
*The public knowledge base. Articles can be made available to anonymous users by creating a public knowledge base using the Sample Public Knowledge Base for Salesforce Knowledge app from the AppExchange. Creating a public knowledge base requires Sites and Visualforce.
Industry:Software
The console's centre frame which is the detail page view of any record selected from any of the console’s other frames.
The detail view displays the same page layouts defined for the object’s detail pages. When a record is displayed in the detail view, it is highlighted in the list view.
Industry:Software
The country or geographic region in which the user is located. The setting affects the format of date and number fields, for example, dates in the English (United States) locale display as 06/30/2000 and as 30/06/2000 in the English (United Kingdom) locale.
In Professional, Enterprise, Unlimited, and Developer Edition organizations, a user’s individual Locale setting overrides the organization’s Default Locale setting. In Personal and Group Editions, the organization-level locale field is called Locale, not Default Locale.
Industry:Software
A calendar based on a twelve month structure used throughout much of the world.
Industry:Software
A community expert is a member of the community who speaks credibly and authoritatively on behalf of your organization.
When a community expert posts a comment or idea, a unique icon ( ) displays next to his or her name so other community members can easily identify credible information within the community. The Salesforce.com administrator can designate as many community experts as necessary.
Industry:Software
A custom object with two master-detail relationships. Using a custom junction object, you can model a “many-to-many” relationship between two objects. For example, you may have a custom object called “Bug” that relates to the standard case object such that a bug could be related to multiple cases and a case could also be related to multiple bugs.
Industry:Software
A field available for certain records that can include some or all of the standard and custom picklist values for that record.
Record types are special fields that you can associate with profiles to make only the included picklist values available to users with that profile.
Industry:Software
A field that can be added in addition to the standard fields to customise Salesforce.com for your organization’s needs.
Industry:Software
A free Web-based email service from Google that operates on all standard browsers and can be used with your company's domain. Also known as Google Mail.
Industry:Software
