- Industry: Software
- Number of terms: 2122
- Number of blossaries: 0
- Company Profile:
Salesforce.com, inc. provides customer and collaboration relationship management (CRM) services to businesses and industries worldwide.
Salesforce CRM for Outlook is a Microsoft® Outlook® integration application that lets you log emails in Salesforce.com and sync calendar events and contacts between Outlook and Salesforce. com. Synced events can then be manually assigned to Salesforce.com records. Synced contacts are automatically associated with matching Salesforce.com accounts or placed in a queue to be manually assigned. Salesforce CRM for Outlook consists of a system tray program and an Outlook add-in. User settings are stored in Outlook configurations, which administrators manage in Salesforce. com. Users may be able to update certain settings in their own configurations.
Industry:Software
Salesforce for Google AdWords is a Force.com AppExchange app that connects Google AdWords with Salesforce. com, allowing you to track the effectiveness of your online advertising investments.
Industry:Software
Salesforce Mobile is a Salesforce.com feature that enables users to access their Salesforce.com data from mobile devices running the mobile client application. The Salesforce Mobile client application exchanges data with Salesforce.com over wireless carrier networks, and stores a local copy of the user’s data in its own database on the mobile device. Users can edit local copies of their Salesforce.com records when a wireless connection is unavailable, and transmit those changes when a wireless connection becomes available.
Industry:Software
Salesforce.com uses the term article manager to represent a specific type of user. Article managers can access the Article Management tab to create, edit, assign, publish, archive, and delete articles. Article managers are sometimes referred to as knowledge managers. Article managers require the “Manage Articles” user permission in their user profiles. The Article Management tab is not visible to users without “Manage Articles.”
Industry:Software
Short for “application.” A collection of components such as tabs, reports, dashboards, and Visualforce pages that address a specific business need. Salesforce.com provides standard apps such as Sales and Call Center. You can customize the standard apps to match the way you work. In addition, you can package an app and upload it to AppExchange along with related components such as custom fields, custom tabs, and custom objects. Then, you can make the app available to other Salesforce.com users from AppExchange.
Industry:Software
Sync refers to transferring and merging your data within Salesforce.com or between Salesforce.com and a desktop or mobile application. For example, you can sync data between Salesforce.com objects, like quotes and opportunities, or with external applications, like Microsoft® Outlook®, Connect Offline, or Salesforce Mobile.
Industry:Software
The Activity History related list of a record displays all completed tasks, logged phone calls, expired events, outbound email, mass email, email added from Microsoft Outlook®, and merged documents for the record and its associated records.
Industry:Software
The AdWords Customer ID (CID) is the unique account number for your Google AdWords account.
Industry:Software
The campaign ROI is the return on your marketing investment. Use the Campaign ROI Analysis Report to analyze the ROI. The ROI is calculated as the net gain (Total Value Won Opps - Actual Cost) divided by the Actual Cost. The ROI result is expressed as a percentage.
Industry:Software
The channel refers to the medium by which an article is available. Salesforce Knowledge offers four channels:
*The internal app. Salesforce.com users can access articles in the Articles tab depending on their role visibility.
*The Customer Portal. Customers can access articles if the Articles tab is available in the portal. Customer Portal users inherit the role visibility of the manager on the account.
*The partner portal. Partners can access articles if the Articles tab is available in the portal. Partner portal users inherit the role visibility of the manager on the account.
*The public knowledge base. Articles can be made available to anonymous users by creating a public knowledge base using the Sample Public Knowledge Base for Salesforce Knowledge app from the AppExchange. Creating a public knowledge base requires Sites and Visualforce.
Industry:Software
